Shipping

Where we ship

The United States only, including Alaska and Hawaii. We do not ship internationally yet, and checkout will not accept a non-US address. We also cannot ship to freight forwarders.

How fast

We make this in small batches by hand, so orders are not going out of an automated warehouse thirty seconds after you click. Expect your order to leave within two business days, then two to five business days in transit depending on how far you are from us.

You get an email with tracking the moment it actually ships. If you have that email, it is on its way.

Pre-orders

When a batch sells out we keep the buy button live as a pre-order rather than hiding it. If you pre-order, you are charged at the time of the order and your jar ships first from the next batch. We will tell you on the product page when that is the case, so a pre-order is never a surprise.

Subscriptions

Subscription shipments follow the same timeline. Your card is charged on the schedule you picked, and the jar goes out with the next batch after that.

We email you a few days before every charge, with a link to skip that shipment or change the schedule if the timing is wrong.

Wrong address

If you catch it before we ship, email us and we will fix it. Once it is with the carrier we cannot reroute it. A package returned to us as undeliverable gets refunded minus the shipping we paid, or reshipped once you send a corrected address.

Lost or stolen

If tracking says delivered and the package is not there, check with anyone else at the address first, then email us. We will work it out with you. If tracking stalls for more than seven days in transit, tell us and we will ship a replacement.